• Managing a high volume of emails, messages and calls efficiently and professionally. This includes responding to inquiries, forwarding important messages to the relevant parties, and managing communication platforms.
• Responding to customer inquiries, resolving issues, and providing information about products or services.
• Maintaining and organizing electronic files, records, and documents.
• Manage communication with international clients and partners.
• Providing excellent customer and client support by addressing inquiries, resolving issues, and ensuring a positive experience for all stakeholders.
• Quickly and effectively resolving any issues or problems that may arise, including troubleshooting technical issues, resolving conflicts, and finding solutions to complex problems.
• Being able to adapt to changing priorities, handle multiple tasks simultaneously, and work effectively under pressure.
• Maintaining confidentiality and security of sensitive information.